Operations Manager (Coffee, Cocoa, Tea & Sector Initiatives) – Utrecht, The Netherlands

We are excited to be searching for a proactive and pragmatic Operations Manager with an interest in Value chain sustainability to join our team, and we hope it’s you!

Your role.

You will lead the smooth implementation of IDH processes and procedures in the Agri-Commodities Business Unit (tea, coffee, cocoa, sector initiatives).

This entails leading the planning, monitoring, and reporting cycles. Furthermore, you will offer operational support to fundraising, and ensuring the generation and analysis of management information such as quarterly reporting, budget analysis and KPIs reporting while also being a strong leader for the Agri-Commodities Business Unit.

Key Responsibilities:

  • Lead on embedding operational excellence of the Agri-Commodities Business Unit ensuring programme leads have transparency on Business Unit and program data.
  • Leadership and co-ordination of the Annual Review and Planning processes.
  • Work closely with the Financial Controllers on financial planning and monitoring of the Business Unit, ensuring there is a sufficient process to provide Cluster leads with timely and accurate budget information.
  • Human resource planning and coordination to ensure Business Unit resources are allocated according to Business Unit and programme strategic plans and priorities.
  • Function as the contact point for country teams on operational matters, liaising with different business support departments where needed (IT, M&E, Legal, Finance, Fundraising, HR).
  • Monitoring of IDH wide internal operational processes, and initiation, and execution of improvements activities within BU.
  • Ensure all internal control processes and BU processes are properly executed by each programme cluster (e.g. internal IT management systems such as Salesforce).
  • Coordination of fundraising within the BU in collaboration with the IDH Fundraising team and advise on donor compliance, accountability, and deliverables.

Who you are.

You are an individual who possesses a strong ability to work flexibly, with an entrepreneurial and diplomatic approach, both individually and as part of a complex team effort.

You have a keen eye for detail and strong time management skills, and excel in prioritising tasks effectively, allowing you to meet deadlines consistently without compromising quality.

Furthermore, you can articulate thoughts clearly and concisely while actively listening and understand perspectives, fostering an environment where open communication and collaboration thrive at IDH.

Lastly, a strong skill of yours is inspiring and motivating others through actions and empowering team members to reach their full potential. Fostering a culture of trust, collaboration, and accountability while enjoying the thriving, dynamic environment of IDH.

What you bring.

  • Master’s degree in economics, business administration, project management or similar.
  • Minimum of 7-8 years of relevant work experience in operations, change management, analysis, and business advisory services.
  • Experience in programme management & (financial) administration and managing and working with international teams (remotely).
  • In depth experience of working with multiple teams and stakeholders.
  • Strong communication skills, advisory and strong analytical skills.
  • Experience in M&E, writing donor reports, ability to drive and managing process.
  • Excellent spoken and written communication skills in English. Other relevant languages are a plus.
  • Proficiency in Microsoft Office, especially a very good working knowledge of Salesforce, Excel and PowerPoint.
  • Preferably experience working within an NGO or Not for profit organisation.

We offer you.

A challenging, pivotal role within an impacting, international organisation – and:

  • A salary range between EUR 4,762 – 5,952 (excluding 8% holiday allowance) per month (based on a 40-hour work week), depending on your experience and competences.
  • A full-time (40 hours) 1 year contract initially, with the intention to extend (as this is a permanent position).

Comprehensive Benefits Package (apply for working in the Netherlands/ other countries will be adjusted accordingly):

  • Vacation: 26 days of paid vacation leave per year (100% FTE). Additionally, IDH offers the flexibility to buy or sell up to 6 days of vacation annually, allowing you to tailor your time off to your personal needs.
  • Health Insurance Support: IDH contributes €66.14 net per month towards your health insurance premium, helping you maintain optimal health coverage.
  • Robust Pension Scheme: A comprehensive pension scheme with considerable contribution by the employer and 3.5% contribution by the employee, ensuring financial stability during your retirement.
  • Commuting support: Provide NS Business Card or full reimbursement of commuting costs. Choose between receiving €0.21 per kilometre or opting for second-class public transport, making your journey to work hassle-free.
  • Flexible Working Hours and Hybrid Work Model: Allows you to balance your professional and personal life effectively.
  • Supportive Work Environment: IDH provides all the necessary work supplies depends on the role (laptop, phone, etc.) to ensure you have everything you need to excel in your role.
  • Work-from-Home Allowance: Receive a monthly work-from-home allowance of €16.53 net, acknowledging the changing work landscape and supporting your remote work setup.
  • Health and Wellness: Prioritise your physical well-being with a sports club/health club allowance of €38.58 gross per month, enabling you to invest in your fitness and overall health.
  • Nutritious Work Environment: Enjoy a range of perks at the Utrecht office, including fresh fruits, organic coffee and tea, fresh mint, and ginger tea, promoting a nourishing and supporting work atmosphere.

For questions about this position, please contact Conrad Willars our recruiter, at willars@idhtrade.org

Who we are.

IDH seeks to transform markets through collaborative innovation, convening and investment in inclusive and sustainable solutions that enable businesses to create value for people and planet. To achieve this, IDH brings together coalitions of committed stakeholders from across global value chains towards joint visions and programme agendas for sustainable trade.

IDH’s international presence extends to multiple regions and landscapes, facilitated by a network of around 400 staff including experts who are embedded in key agricultural, manufacturing, apparel and commodity value chains. In 15 years of operation, IDH has mobilised private sector investment and support to test and innovate new business models designed to create better jobs, better incomes, a better environment, and gender equity for all.

For more information, go to http://www.idhtrade.org or follow @IDHTrade on Twitter and LinkedIn


Would you like to apply? Please follow this link and submit your application: https://idhtrade.inhroffice.com/en/job/315331/apply

We encourage applicants to respond before 27/05/2024 If the right applicant is found, the application link may be closed earlier.

For the successful candidate, a certificate of conduct (verklaring omtrent gedrag) is required to submit as a part of IDH’s onboarding procedure.

Important note: To comply with the General Data Protection Regulation (GDPR), we do not proceed your applications via email/ LinkedIn with attached CVs, and motivational letters. We kindly request that you submit your application link shared as above. This process ensures that we can review your application while safeguarding your personal information in accordance with EU GDPR regulations.

At IDH, we’re committed to equal employment opportunity, and we prohibit discrimination and harassment of any type without regard to race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace every day.