Service Delivery Model Analyst

Are you an analytical talent looking for a job where you can apply your skills to make business models in smallholder agriculture more sustainable? Then you might be our new Service Delivery Model (SDM) Analyst!

The role

As SDM Analyst, you use your analytical and consulting skills to support our partners in analyzing and improving the performance of their Service Delivery Models (SDMs) for smallholder farmers. Our team analyses the SDMs of 100+ companies using our own data-driven methodology. Following the lead of an SDM manager, you carry out SDM analyses of these companies’ business models and provide them with strategic advice on innovating and scaling their smallholder business strategy. Coordinating the collection of data and proactively coming up with solutions when data availability or quality challenges exist is part of your responsibilities. You also build financial models showing companies how their SDMs impact their performance and that of the farmers they serve. To facilitate discussion and inform the decision and strategy making of the companies, you convert outcomes into clear visualizations. Finally, you are responsible for managing the analysis process, ensuring delivery against agreed deadlines and planning country visits.

You will be part of the SDM team consisting of managers and analysts (10) spread across the Netherlands, Kenya, and India. Together with your colleagues you build effective relationships with our partners, to ensure that SDM analyses are seen as added value. Next to that, your role requires regular travel to the field operations of companies (when travel regulations allow).

Who you are

You are an analytical and conceptual talent with acumen for business analysis and business model improvement. Improving smallholder livelihoods excites you. You like utilizing diverse business data and you thrive on synthesizing it into insights. Building strong relationships with partners is one of your strengths. You are result-oriented, self-organized and have the ability to deliver on tight deadlines. And of course, you are willing to travel frequently.

What you bring

  • Sc. in economics, business, supply chain management, or another highly quantitative discipline;
  • 1+ years of relevant working experience (consulting experience is a plus);
  • Outstanding financial modelling skills and command of MS Excel;
  • Outstanding skills to visualize key insights in PowerPoint;
  • Excellent oral and written communications and presentation skills – fluency in English;
  • Ability to quickly adapt to challenging circumstances (e.g., data availability/quality issues/client unresponsiveness);
  • Understanding smallholder-based agricultural value chains from a private sector perspective is a plus

What we offer

IDH offers a dynamic and international environment within an enthusiastic and passionate team.  As an IDH team member you can contribute to positive global change. This is a full-time position, initially for one year, with the intention to extend. We offer a gross monthly salary between €2600 and €3000 (based on a 40 hour work week) and solid fringe benefits, including a good pension scheme.


For questions about this position, please contact Wouter van Monsjou, Senior SDM Manager at: Candidates should be EU nationals or have permission to work in the Netherlands.

Would you like to apply? Just send us your motivation and resume in English by using the following hyperlink:

We encourage applicants to respond as soon as possible, latest by January 30th 2022.