Setting up a grievance mechanism – IRBC agreement floriculture advisory report

This report describes best practices used in, and advice regarding developing a grievance mechanism in light of the Dutch IRBC agreement floriculture for the floricultural sector.

Analyses found that the provisions in the benchmarks, standards and within the agreement business operations are not fully OECD and UNGP aligned (Chapter 2).

Providing for remediation and cooperating with relevant parties is first and foremost a responsibility which needs to be taken by individual companies. Therefore, companies are advised to set up an operational grievance mechanism (Chapter 3). The steps to take entail: facilitating receipt and handling complaints and grievances; providing for or cooperating in remediation; and monitoring and improving the effectiveness of the mechanism.

Besides establishing an operational grievance mechanism at the companies’ local level, multiple stakeholders often have a role in the grievance mechanism and should collaborate to effectively provide access to remedy. The report recommends a structure for effective remediation along the floriculture value chain (Chapter 4), possibly involving standards, government bodies, producer associations, as well as multistakeholder initiatives and the NCP.

It concludes with recommendations for players in the floriculture agreement, both for the individual companies and collectively (Chapter 5).

Download publication

Download publication